IT Support
Solutions for Your Day-to-Day Computer Problems
Computers – so many aspects of our daily lives depend on them working properly: If you are a Small Business Owner, you likely can only run your business at some limited extend (if at all) without your PCs or Macs being up and running. And even as Residential Customer and end-user, countless elements of our lives are ‘online’ nowadays and depend on a working IT infrastructure.
The computer industry has come a long way over the last 2 or 3 decades, with PCs and Macs now being more powerful and easy-to-use than ever before: setup and use typically is a breeze, and does not require any specific technical background anymore. Still, every now and then the terms ‘computer’ and ‘problem’ seem to be linked: we all know those situations where a piece of software simply isn’t doing what it’s supposed to do, where the computer doesn’t connect to the Internet, where it freezes or crashes with a so-called “blue screen of death”, or whatever else may not work as intended.
This is where SmallBiz IT comes in…
Computers – so many aspects of our daily lives depend on them working properly:
If you are a Small Business Owner, you likely can only run your business at some limited extend (if at all) without your PCs or Macs being up and running. And even as Residential Customer and end-user, countless elements of our lives are ‘online’ nowadays and depend on a working IT infrastructure.
The computer industry has come a long way over the last 2 or 3 decades, with PCs and Macs now being more powerful and easy-to-use than ever before: setup and use typically is a breeze, and does not require any specific technical background anymore. Still, every now and then the terms ‘computer’ and ‘problem’ seem to be linked: we all know those situations where a piece of software simply isn’t doing what it’s supposed to do, where the computer doesn’t connect to the Internet, where it freezes or crashes with a so-called “blue screen of death”, or whatever else may not work as intended. This is where SmallBiz IT comes in…
Based on more than 35 years of experience in the IT world, we take pride in acting as your personal (and local!) IT support. We offer a wide variety of predefined fixed-price services covering both, IT installation tasks as well as troubleshooting and resolution of many different computer problems on a case-by-case basis.
In addition, and specifically for Small Business owners, we also offer several IT Support service plans covering your ongoing and regular IT service and support needs.
Please note: With our focus on and dedication to Small Businesses and End Consumers, please understand that we cannot provide services for computers which are part of a larger managed IT network / deployment including local servers, use of technologies like Active Directory or similar. For service requests regarding any such computers, please contact your local IT department.
Supported Computer Types:
We provide installation services for desktop and laptop computers running either Windows or MacOS.
Supported Brands:
Computers: We setup computers of any major brand, including Acer, Apple, Dell, HP, Lenovo, Toshiba, and many others.
Printers: We install printers of any major brand, including Brother, Canon, Epson, HP, Lexmark, and many others.
If you are in the process of buying new equipment and can’t decide on a specific device, just drop us a note below – we are happy to provide some recommendations.
Installation Services include:
- Computer Setup: Unpacking, setup of keyboard / mouse, initial OS setup, installation of system updates, ‘bloatware’ removal, final test.
- Software: Installation from original media or online, registration, creation of links and shortcuts, final test.
- Printer setup: Unpacking, physical setup, network connectivity, installation of printer on up to 5 computers.
Important Notes:
- For device installations we assume new, out-of-the-box equipment. Please include corresponding notes when ordering re-installations.
- For any software installations, please make sure to have your respective licensing information handy during installation.
Supported Computer Types:
We provide (regular) maintenance services for desktop and laptop computers running either Windows or MacOS.
Maintenance Services include:
- Computer Check-Up: Ensuring your computer is ‘healthy’ and all essentials are fully up-to-date. This includes:
- Installation of any pending system updates to the operating system (OS) – Windows or MacOS.
- Installation of any pending updates to the key software packages installed.
- Check and if required update of adequate virus and malware protection, ‘bloatware’ removal, final test.
- Computer Tune-Up: Ensuring your computer runs at its optimum performance. This includes:
- System clean-up and drive de-fragmentation.
- Removal of any unnecessary software applications and ‘bloatware’.
- Removal of temporary documents and files.
Important Notes:
- If Check-Up / Tune-Up unveil significant issues (e.g. virus infection), the respective troubleshooting can be covered at an extra charge.
- Tune-up does not include hardware modifications. If you are interested in a system update, please drop us a note.
Supported Computer Types:
We provide Data Backup & Transfer services for desktop and laptop computers running either Windows or MacOS.
Backup / Transfer Services include:
- Data Backup:
- Backup of any kind of data up to 64GB (S/M) or more than 64GB (L/XL).
- Backup to external media (DVD – suited up to 10GB, USB Flash Drive, external hard disk).
- Alternatively backup to any cloud storage service such as IDrive, OneDrive, DropBox, iCloud or Google Drive.
- Data Transfer:
- Backup of any kind of data up to 64GB (S/M) or more than 64GB (L/XL).
- Backup to external media or cloud storage services (same as for Backup service).
- Data restore onto second computer.
Important Notes:
- Please understand that these services do not include any data recovery from damaged drives / devices.
- Prices listed do not include backup media (like USB flash drives). Drop us a note if you like us to provide those at an extra charge.
Data Transfer S/M
-
From Computer 1 to Computer 2
-
Up to 64GB Data
-
Backup Media NOT included
Data Transfer L/XL
-
From Computer 1 to Computer 2
-
More than 64GB
-
Backup Media NOT included
Supported Computer Types:
We provide Data Wiping services for desktop and laptop computers running either Windows or MacOS.
We provide the following Data Removal & Wiping Services:
- Data Wiping:
- Secure deletion of all user data of up to 2 accounts.
- Ideal for any cases where you need to remove a user account with no way to restore the data.
- Operating System (OS) Refresh:
- Basically a ‘factory reset’ of your computer, leaving nothing but an up-to-date operating system.
- Ideal for cases where you plan to sell a computer afterwards.
- Full (destructive) Wiping:
- Complete wiping of all data on the internal drives of a computer, i.e. including the removal of the operating system.
- Ideal for final decommissioning of older computers prior to handing them to electronics recycling.
Important Notes:
- Pricing for Wiping services below does not include any prior data backups. We offer this service at an extra charge.
- Any Wiping always is a secure data deletion, a recovery of the data will NOT be possible afterwards.
- Any Destructive Wiping will fully remove the operating system, the computer will not boot afterwards / will not be operational.
Wiping: OS Refresh
-
For 1 Computer
-
Ideal for planned sale
-
Data Backup NOT included
Destructive Wiping
-
For 1 Computer
-
Ideal for planned recycling
-
Data Backup NOT included
Supported Computer Types:
We provide Troubleshooting for desktop and laptop computers running either Windows or MacOS, as well as for any network printers.
We offer the following Troubleshooting Services:
- Computer Troubleshooting:
- Standard: For all situations where the computer is still booting up and running normally, e.g.
- Applications not starting; applications not working as expected; computer not connecting to network; etc.
- Advanced: For any situations where the computer is not starting up normally and/or freezing and/or crashing, e.g.
- Computer not booting; any fatal errors such as “Blue Screen of Death” (BSOD); etc.
- Full Re-Installation of Operating System (OS):
- For all cases where the operating system was significantly damaged.
- Standard: For all situations where the computer is still booting up and running normally, e.g.
- Virus Removal: Installation / update of malware protection software, full scan for viruses, quarantining / removal of infected files.
- Printer Troubleshooting: Resolving network connectivity issues, installation / update of printer drivers; etc.
Important Notes:
- If the initial analysis of any computer or printer problem unveils any additional or more severe underlying root cause(s), required additional troubleshooting may come at an additional or higher charge. In any such case, we will notify you upfront.
- If – for whatever reason – we are unable to resolve your computer problem, we will only charge $29 for the diagnostics.
Besides individual support services, we also offer affordable service plans:
We provide several levels of peace-of-mind service plans for desktop and laptop computers running either Windows or MacOS.
All our Service Plans include:
- Initial setup and configuration of the computer (1 computer for BASIC and STANDARD, up to 3 for PRO).
- Unlimited phone support covering any ‘how-to’ question and consultation.
- Major discounts on all troubleshooting and other computer support service requests (BASIC – 10%, STANDARD – 15%, PRO – 20%).
In addition, the STANDARD and PRO Plans include:
- Monthly Check-up and Tune-up, making sure your computer is healthy and running at optimum performance. A $69 value!
- Software (Suite) installation – max. 1x per month. An additional $69 value!
- Computer configuration for Remote Control & Support.
Important Notes:
- Data Backup / Transfer and Data Wiping services as well as any hardware installation services are not included in our service plans.
- For all troubleshooting services, our service plans provide major discounts. In addition, if – for whatever reason – we ever are unable to resolve your computer problem, we also won’t charge for the diagnostics.
Service Plan BASIC
-
For 1 Computer
-
Initial Setup / Configuration
-
Phone support (how-to)
-
-
-
-
-
10% Discount on Troubleshooting
Service Plan STANDARD
-
For 1 Computer
-
Initial Setup / Configuration
-
Phone support (how-to)
-
Remote Control / Support
-
-
Monthly Check-up & Tune-Up
-
1 Software Installation per month
-
15% Discount on Troubleshooting
Service Plan PRO
-
For up to 3 Computers
-
Initial Setup / Configuration
-
Phone support (how-to)
-
Remote Control / Support
-
Highest Priority Support
-
Monthly Check-up & Tune-Up
-
1 Software Installation per month
-
20% Discount on Troubleshooting
• Desktop and laptop computers running Windows or MacOS.
• Computers: Acer, Apple, Dell, HP, Lenovo, Toshiba, and many others.
• Printers: Brother, Canon, Epson, HP, Lexmark, and many others.
• Computer Setup: Unpacking, setup of keyboard / mouse, initial OS setup, installation of system updates, ‘bloatware’ removal, final test
• Software: Installation from original media or online, registration, creation of links and shortcuts, final test
• Printer setup: Unpacking, physical setup, network connectivity, installation of printer on up to 5 computers
• For device installations we assume new, out-of-the-box equipment. Please include corresponding notes when ordering re-installations.
• For any software installations, please make sure to have your respective licensing information handy during installation.
New Computer Setup
- Setup 1 Computer
- Windows or MacOS
Software Package Install
- Installation 1 Package
- On 1 Computer
Software Suite Installation
- Installation 1 SW Suite
- On 1 Computer
Email / Account Setup
- 1 Additional Email / Account
- On 1 Computer
Network Printer Setup
- Setup 1 Network Printer
- Setup on up to 5 Computers
• Desktop and laptop computers running Windows or MacOS.
• Computer Check-Up: Ensuring your computer is ‘healthy’ and all essentials are fully up-to-date. This includes
- Installation of any pending system updates to the operating system (OS) – Windows or MacOS
- Installation of any pending updates to the key software packages installed
- Check and if required update of adequate virus and malware protection, ‘bloatware’ removal, final test
• Computer Tune-Up: Ensuring your computer runs at its optimum performance. This includes
- System clean-up and drive defragmentation
- Removal of any unnecessary software applications and ‘bloatware’
- Removal of temporary documents and files
• If Check-Up / Tune-Up unveil significant issues (e.g. virus infection), the respective troubleshooting can be covered at an extra charge.
• Tune-up does not include hardware modifications. If you are interested in a system update, please drop us a note.
• Desktop and laptop computers running Windows or MacOS.
• Data Backup:
- Backup of any kind of data up to 64GB (S/M) or more than 64GB (L/XL)
- Backup to external media (DVD – suited up to 10GB, USB Flash Drive, external hard disk)
- Alternatively backup to any cloud storage service such as IDrive, OneDrive, DropBox, iCloud or Google Drive
• Data Transfer:
- Backup of any kind of data up to 64GB (S/M) or more than 64GB (L/XL)
- Backup to external media or cloud storage services (same as for Backup service)
- Data restore onto second computer
• Please understand that these services do not include any data recovery from damaged drives / devices.
• Prices listed do not include backup media (like USB flash drives). Drop us a note if you like us to provide those at an extra charge.
Data Backup S/M
- For 1 Computer
- Up to 64GB Data
- Backup Media NOT Included
Data Backup L/XL
- For 1 Computer
- More than 64GB Data
- Backup Media NOT included
Data Transfer S/M
- Computer 1 to Computer 2
- Up to 64GB Data
- Backup Media NOT included
Data Transfer L/XL
- Computer 1 to Computer 2
- More than 64GB Data
- Backup Media NOT included
• Desktop and laptop computers running Windows or MacOS.
• Data Wiping:
- Secure deletion of all user data of up to 2 accounts
- Ideal for any cases where you need to remove a user account with no way to restore the data
• Operating System (OS) Refresh:
- Basically a ‘factory reset’ of your computer, leaving nothing but an up-to-date operating system
- Ideal for cases where you plan to sell a computer afterwards
• Full (destructive) Wiping:
- Complete wiping of all data on the internal drives of a computer, i.e. including the removal of the operating system
- Ideal for final decommissioning of older computers prior to handing them to electronics recycling
• Pricing for Wiping services below does not include any prior data backups. We offer this service at an extra charge.
• Any Wiping always is a secure data deletion, a recovery of the data will NOT be possible afterwards.
• Any Destructive Wiping will fully remove the operating system, the computer will not boot afterwards / will not be operational.
• Desktop and laptop computers running Windows or MacOS, as well as any network printers.
• Computer Troubleshooting:
- Standard: For all situations where the computer is still booting up and running normally, e.g.
- Applications not starting; applications not working as expected; computer not connecting to network; etc.
- Advanced: For any situations where the computer is not starting up normally and/or freezing and/or crashing, e.g.
- Computer not booting; any fatal errors such as “Blue Screen of Death” (BSOD); etc.
- Full Re-Installation of Operating System (OS)
- For all cases where the operating system was significantly damaged.
• Virus Removal: Installation / update of malware protection software, full scan for viruses, quarantining / removal of infected files
• Printer Troubleshooting: Resolving network connectivity issues, installation / update of printer drivers; etc.
• If the initial analysis of any computer or printer problem unveils any additional or more severe underlying root cause(s), required additional troubleshooting may come at an additional or higher charge. In any such case, we will notify you upfront.
• If – for whatever reason – we are unable to resolve your computer problem, we will only charge $29 for the diagnostics.
Std. Computer Troubleshooting
- For 1 Computer
- Starting up
Adv. Computer Troubleshooting
- For 1 Computer
- Crashing / Freezing / BSOD
Computer OS Re-Installation
- For 1 Computer
- Re-install Windows or MacOS
Computer Virus Removal
- For 1 Computer
- Still starting up
Printer Troubleshooting
- For 1 (Network) Printer
- And up to 5 Computers
• Peace-of-mind service plans for desktop and laptop computers running either Windows or MacOS.
• Initial setup and configuration of the computer (1 computer for BASIC and STANDARD, up to 3 for PRO)
• Unlimited phone support covering any ‘how-to’ question and consultation
• Major discounts on all troubleshooting and other computer support service requests (BASIC – 10%, STANDARD – 15%, PRO – 20%)
• Monthly Check-up and Tune-up, making sure your computer is healthy and running at optimum performance. A $69 value!
• Software (Suite) installation – max. 1x per month. An additional $69 value!
• Computer configuration for Remote Control & Support
• Data Backup / Transfer and Data Wiping services as well as any hardware installation services are not included in our service plans.
• For all troubleshooting services, our service plans provide major discounts. In addition, if – for whatever reason – we ever are unable to resolve your computer problem, we also won’t charge for the diagnostics.
Service Plan BASIC
- For 1 Computer
- Initial Setup / Configuration
- Phone Support (how-to)
- 10% Discount on Troubleshooting
Service Plan STANDARD
- For 1 Computer
- Initial Setup / Configuration
- Phone Support (how-to)
- Remote Control / Support
- Monthly Check- / Tune-Up
- 1 Software Installation / Month
- 15% Discount on Troubleshooting
Service Plan PRO
- For up to 3 Computers
- Initial Setup / Configuration
- Phone Support (how-to)
- Remote Control / Support
- Highest Priority Support
- Monthly Check- / Tune-Up
- 1 Software Installation / Month
- 20% Discount on Troubleshooting
You don't see your specific support needs listed?
You would like to combine several support requests?
You have any question regarding our support services?
Just drop us a note
We usually respond in less than 24 hours.
